Independently elicits data and reporting requirements from hospital leadership, clinicians, and other staff, using interviews, document analysis, requirements workshops, site visits, use cases, scenarios, data analysis, task, and workflow analysis. Queries and analyzes data from hospital systems such as our electronic medical record system (Epic), enterprise data warehous

Independently elicits data and reporting requirements from hospital leadership, clinicians, and other staff, using interviews, document analysis, requirements workshops, site visits, use cases, scenarios, data analysis, task, and workflow analysis. Queries and analyzes data from hospital systems such as our electronic medical record system (Epic), enterprise data warehous

Forecast call volumes and resource needs based on historical data/metrics and current trends (e.g., membership composition/benefits changes, upcoming events, healthcare reform changes, online tool changes, seasonality) Provides analysis and strategic consulting by considering enterprise initiatives, workload trends, shrinkage patterns, and key business goals to optimize s

The Opportunity The Service Desk Support Specialist I is responsible for providing technical support services to end users via telephone, including software setup, configuration and troubleshooting. Requests may also be received via an online portal. Duties Provides professional, efficient and effective customer service to the end user community Answer incoming phone call

Develop a solid understanding of ambulatory quality and safety efforts including primary care quality measurement focusing on chronic and preventive care, health equity in primary care and substance use disorder, behavioral health and ambulatory safety net strategies. Assist with key deliverables including but not limited to, project specific tasks, preparing meeting agen

Perform a variety of routine procedures following established methodologies including in vitro transcription, silica purification, tangential flow filtration, HPLC, cloning, gel electrophoresis, plasmid outgrowth and purification Perform analytical techniques and record quality metrics, with a strong focus on accuracy and reproducibility in work With supervision, develop

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/MGB; follows safe practices required for the position; complies with appropriate BWH and MGB policies and procedures; fulfills any training required by BWH and/or MGB, as appropriate; brings potential matters of non compliance to the attention of

Serve as Solution Architect for the Intelligent Automation team Participate in RPA solution design process working collaboratively with internal and external teams Support creation and maintenance of development standards such as base RPA code that can be modularized and reused, RPA ecosystem, data flow, integration and conceptual diagrams, process flows and mockups Foste

To set up invoices for paper and electronic submission to responsible party Resolve billed client invoices by contacting both internal and external clients. Calculate payable portion per applicable contract and utilize available tools to secure proper payment from payer. This includes contacting payer as needed and reviewing contract and billing terms. Coordinate daily wo

As a not for profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a manage

Analyzes, prepares, sorts and scans medical record documents into the document management system making certain all documentation scanned belongs in the appropriate patient's medical record. Prepares batches of documents according to established prepping guidelines and scans within specified time frames while meeting productivity & accuracy expectations. Performs a qualit

The Network Technician I provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting services and repairs. Service requests will be tracked and documented in service management sof

The Application Coordinator reports directly to the Digital Home Health Application Manager. The person in this role will focus on the Epic Clinical and Business Applications that support home care and hospice departments within Mass General Brigham. S/he is part of a team dedicated to configuring, building, testing and activating the Home Health application. This role al

About Us As a not for profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals,

Respects patient confidentiality at all times. Carefully performs system searches for all patients. Issues a new medical record number when appropriate and coordinates the resolution of duplicate medical record numbers. Accurately and comprehensively collects and verifies demographic and financial information from patients and/or their representatives in a sensitive and t