Develop and execute a comprehensive product strategy that aligns with the company's vision, market opportunities, and customer needs. Lead and expand the product management team, fostering a culture of innovation and excellence. Collaborate with cross functional teams, including Sales, Finance, Operations, and Customer Service, to ensure successful product development and

Distribute and manage workload across team members daily Provide escalation support for voice product activations both internally and to customers Manage vendor interactions, trainings, and documentation Provide clear and effective processes and business rules within overall team scope for VoIP product Provide various reporting analytics on productivity and team initiativ

Use internal system to run through activation queue Assist technicians and customers on the phone Handle escalation support for voice product activations both internally and to customers Troubleshoot services and devices in the field with customers and technicians Update configurations and/or order details to create successful turn up of services for customer Reconfigure

Delivering and continuously improving Granite product and solution selling skills training programs, as well as on going technical learning and development to support the transformation of the sales organization to a more technically capable solution selling team. Facilitating technical product and applications learning related to our total suite of product offerings and

Design, develop, and maintain software applications using various programming languages and frameworks Collaborate with cross functional teams to understand software requirements and design solutions Write clean, maintainable, and efficient code that is scalable and follows best practices Participate in code reviews and ensure that all solutions are aligned with specifica

Monitor and analyze security events and incidents to detect potential security breaches and take appropriate action to mitigate risks. Conduct regular security assessments and audits to identify vulnerabilities and recommend remediation measures. Implement and maintain security controls, policies, and procedures to protect against threats and vulnerabilities. Collaborate

Identify potential clients through market research, networking, and outreach to build a robust sales pipeline Engage with prospective clients through various channels, including email, phone call, and virtual meetings to understand their needs Work closely with our experienced sales team to learn basic sales skills, gain insights, and contribute to team success Stay infor

This is a hands on role that requires significant technical experience with the following Salesforce clouds (Service Cloud, Sales Cloud, Communications Cloud) and related technologies. Expert in developing custom solutions on the force.com platform leveraging Lightning, Apex, Visual Force, Integrations and out of box salesforce tools. Direct involvement and/or oversight o

Execute projects per PMO standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following Project planning fundamentals initiating, planning, estimating, resourcing, scheduling and budgeting Project control fundamentals monitoring, anticipating potential problems, identifying project conflicts, taking cor

Execute projects per PMO standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following Project planning fundamentals initiating, planning, estimating, resourcing, scheduling and budgeting Project control fundamentals monitoring, anticipating potential problems, identifying project conflicts, taking cor

Create and update trackers to show the progress of the project Work with other departments to ensure project pieces are completed on schedule Work with Project Manager to keep projects on schedule Opening and reporting on provisioning tickets Working on Microsoft projects and excel spreadsheets

Responsible for managing accounts that bill at platinum level (over 50K/Mo) 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, et

Maintain and manage Granite's Premier accounts. 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc. Communicate directly with

Assign work or tasks to team members daily Manage variable workload to ensure all work is completed timely Forecast conditions and implement plan for workload and projects to meet goals Coaching and training to develop supervisors Hold weekly I ls with every member of team First level of contact for personnel issues Perform general tasks, such as weekly reports and admini

Ability to define the customer's need while coordinating with the Sales and Premier team to gather comprehensive information about the pricing and solution requirements. Work with solution engineers to analyze the customer's requirements to ensure the proper solution is quoted. Collaborate with the Legal Team to ensure pricing terms and requirements are incorporated into