Analyze, forecast, and plan for a successful Training Services workforce Ensure effective onboarding resources and a great onboarding experience Keep all employee workforce data and reports up to date Oversee and develop the Training Services diversity, equity, and inclusion team Oversee employee recognition, mentoring, succession planning, and engagement programs Develop

Develop and analyze support center voice/email/chat volume forecasts and build staff schedule models to optimize coverage to achieve service level goals Optimize and re optimize staff schedules and queues on an ongoing, regular basis to determine optimal schedule efficiency at monthly, weekly, daily, and interval levels Monitor daily support center service levels and prod

Architect and build robust, performant, and flexible systems for managing and delivering content to users in a useful and visually appealing way Solve and articulate complex problems with application design, development, and user experiences in a collaborative environment Utilize full stack development understanding to design, build, test, and validate enhancements to web

Work closely with stakeholders to build exciting new web experiences Build mobile first web interfaces with HTML5, CSS3, and JavaScript Assist in troubleshooting technical issues Maintain existing site code with an eye for continuous automation and improvement Review and test code against modern browsers and mobile devices Provide expertise for the development and managem

Help pioneer the field of mapping and spatial analysis through design Work closely with product owners, product engineers, developers, and other designers to create a modern enterprise experience, enabling organizations to make sense of their geographic data through spatial analysis, mapping visualization, and authoritative data management in both 2D and 3D Design UI solu

Process registrations and registration payments from attendees and sponsors Receive and maintain submissions for the map gallery and presentations Communicate with presenters, attendees, sponsors, and staff via phone and email to answer event related questions Organize and input data across various spreadsheets to track event activities, materials, and schedules Update in

Lead a team of Drone Pilots by assigning tests for each release including details of vehicle, firmware version, camera model and mobile device combinations to be tested, lead and manage team work performance and aid in the development and growth of each team member Commute locally via company or personal vehicle to open flying area 3 to 4 times a week to pilot and test th

Commute locally via company or personal vehicle to open flying area 3 to 4 times a week to pilot and test the supported fleet of drones using the latest version of Site Scan for ArcGIS Execute functional and non functional test cases and fill in test executions assigned per testing cycle using provided guidelines Validate bug fixes by following reproduction steps and addi

Serve as primary technical contact for financial transaction research and process improvement initiatives Manage multiple banking and investment broker relationships Manage and respond to banking requested documentation, including for international and domestic account openings and KYC compliance Manage bank account and investment reconciliations and reporting Create and

Accurately and efficiently reserve and ticket incoming travel requests for employees and guests to include air, hotel, cars, and trains Process changes, cancellations, and schedule changes, including the recalculation of domestic and international airfares following all fare rules Manage prompt and accurate responses to telephone and e mail from internal customers Follow

Coordinate and manage all logistics for training classes by collaborating with customers and teams across Esri Identify and analyze customer needs and recommend appropriate solutions Build and maintain relationships with customers to support training sales goals and customer experience Develop, manage, and communicate event details in alignment with customer needs, includ

Serve as direct supervisor of the Third Party Risk team Lead process analysis and improvement to ensure that the Third Party Risk program achieves maximum efficiency in supporting Esri's business goals Prioritize and respond to security and privacy questionnaires in a manner that supports Esri's business goals Work with Esri Distributor's IT Leaders to drive the vision, s

Serve as direct supervisor of the Third Party Risk team Lead process analysis and improvement to ensure that the Third Party Risk program achieves maximum efficiency in supporting Esri's business goals Prioritize and respond to security and privacy questionnaires in a manner that supports Esri's business goals Work with Esri Distributor's IT Leaders to drive the vision, s

Become a subject matter expert to produce and maintain documentation of conceptual topics and step by step workflows Support a variety of user assistance materials, including installed and online help, tutorials, blog articles, videos, and more Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release Be p

Design and write conceptual and workflow documentation outlining the functionality of knowledge graphs in ArcGIS. This involves writing new content and updating and maintaining existing content Understand the current state of the knowledge graph functionality in ArcGIS Pro, ArcGIS Enterprise, and Web GIS by working with developers and product engineers, developers, and th