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Patient Service Representative
Wellesley, MA
Job Description
Description
Primary Location: SRH Outpatient Center Wellesley
Shift: 9am to 530pm Mon through Thursday, 830am to 5pm Fridays, occasional evening shift for coverage
Schedule: Monday through Friday
Summary
Oversee and perform all activities associated with the scheduling of outpatients for therapy services and medical services including supporting all other front office staff. Scheduling of patients and verifying the individual's insurance coverage with a customer service oriented approach. Greeting patients at appointment time. Orient patients to the center and coordinate additional patient services as needed. Demonstrate evidence of advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement for Advanced Patient Service Representative role.
Key Responsibilities
- Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
- Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
- Scheduling status is maintained daily and potential problems are addressed with corrective actions.
- Patient insurance verification, and scheduling are completed per center standards.
- Patients are greeted, assisted and appropriate staff notified of patient arrival.
- Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
- Customer service delivery is carried out to achieve stated goals.
- Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
- Additional department, organization, or network activities are completed per established objectives.
- PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Additional Responsibilities for an Advanced Patient Service Representative
- Annual requirements of completing 6 initiatives as described in the administrative ladder application.
Qualifications
Education/Degree
Required
- High school graduate required. Associate's degree preferred.
Experience
Preferred
- Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)
Required
- Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
Preferred
- Highly developed communications and interpersonal skills, working with diverse population.
- Work independently, be self-directed and contribute as a member of a team.
- Anticipates challenges and develops and implements strategies for addressing them.
- High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
- Attention to detail.
Spaulding Rehabilitation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Primary Location: MA-Wellesley-SRH Wellesley OP
Work Locations:
SRH Wellesley OP
65 Walnut Street
Wellesley 02481
Job: Administrative Support
Organization: Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC)
Schedule: Full-time
Standard Hours: 40
Shift: Day Job
Posted Shift Description: Monday through Thursday 9am to 5:30pm; Friday 830am to 5pm, occasional evening shift 1130am to 8pm
Employee Status: Regular
Recruiting Department: SRH Outpatient Wellesley
Job Posting: Apr 26, 2024
SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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