The Operations Manager will be responsible for managing the daily operations of the Jen Center. Working under the direction of the Practice Manager, the Operations Manager is responsible for implementing and maintaining policies and procedures related to practice operations, including staffing models, patient care processes, protocols, training and standards. The Operations Manager is responsible for leading improvement for practice processes and workflows including but not limited to revenue operations, patient access and eCare. This role will directly oversee a senior administrative assistant, project coordinator, operations coordinator, and specific senior practice assistant that coordinates template management within the Phyllis Jen Center. The Operations Manager will work closely with the practice manager supporting the integration and enhancing the patient experience. The position will directly and indirectly oversee a total staff of approximately 5 individuals. The Operations Manager exhibits sound judgment and administrative skills for effecting positive change and delegates responsibility to supervisor and other support staff as warranted.
Position requires the ability to work well independently as well as function as an effective leader. Position requires the ability to work collegially with physicians, staff and peer managers throughout the center and hospital. Position requires sensitive handling of confidential information with tact and diplomacy as well as empathy necessary to deliver services effectively to a diverse and chronically ill patient population.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
WORKING CONDITIONS:
Due to the size and complexity of the practice, the work is fast-paced and challenging. The workload could necessitate working evenings or weekends.
SUPERVISORY RESPONSIBILITY:
Directly manages approximately 5-6 FTEs.
FISCAL RESPONSIBILITY:
With the Practice Manager, participates in preparations of monthly and annual FY budgets. Operations Manager justifies variances on an ongoing basis.
HOSPITAL WIDE RESPONSIBILITIES: These are required of all staff, regardless of position. Do not remove these standards.
Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.