Job Overview: To supervise and assist with all housekeeping activities as assigned.

Responsibilities and Duties:
* Check all rooms and prepare A.M. Housekeeping report.
* Reports status of rooms to Executive Housekeeper or Front Desk.
* Observe room attendants for appearance, name badges and keys.
* Check housekeeping carts for linens, supplies and neatness.
* Inspect rooms cleaned in assigned areas.
* Reports any unusual activity or appearance to the Executive Housekeeper
* Train and orientate new Room Attendants.
* Assist the Room Attendants when necessary. Relieves in the case of an emergency.
* Ensure that storerooms are cleaned and stocked with linen supplies daily.
* Supervise work of Room Attendants.
* Check assigned area at close of day making sure all equipment and supplies are stored and locked securely.
* Assist in inventory of linen and supplies.
* Report rooms status in assigned area at end of day.
* Report repairs which are needed to Executive Housekeeper
* Report lost/found articles to Executive Housekeeper
* Maintains inventories of amenities, chemical and other supplies to ensure items are in stock and reorders in timely manner.
* Coaches, counsels and disciplines staff, when appropriate, to ensure standards are met and assigns staff to additional training when needed.
* Reviews current standards and introduces hotel-wide changes such as those affecting amenity set-ups to ensure hotel is in compliance.
* Coordinates with laundry to ensure room linen is picked up and delivered to meet guest room needs.
* Consults with outside contractors regarding rehabbing or general maintenance of public and guest room areas.
* Manage the Housekeeping Department in the absence of the Executive Housekeeper.
* Performs other related duties as assigned.

Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

* Ability to read and write basic English in order to complete necessary reports and understand information from hotel, regional or corporate offices.
* Ability to communicate effectively and pleasantly with guests and staff as is necessary to effectively run the department.
* Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
* Ability to move throughout building, bend, stoop and reach to assist other staff members complete their individual tasks if situation demands.
* Ability to supervise others.

Other Expectations:
* Regular attendance in conformance with the standards, which may be established from time to time,
is essential to the successful performance of this position.
* Due to the cyclical nature of the hospitality industry, associates may be required to work varying
schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
* All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).
* Employee is always required to take on the responsibility and wear appropriate Personal
Protective Equipment (PPE) as determined by position and duties.
* Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Physical Demands:
Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects. Walking or standing frequently while inspecting rooms.

Environmental Conditions:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Qualifications:
* Any combination of education and experience that provides the required knowledge, skills, and abilities.
* Ability to obtain any government required licenses or certificates.
* Minimum cleaning experience. Supervisory experience in hotel industry. Previous hotel experience in rooms division preferably in hotels.
* Additional language ability preferred.