Shared Services: IS Business Process Mgmt- (Full-Time, Day Shift) -

Job Summary: The Agile Business Analyst is responsible for working within a software development environment with experience working as part of an Agile team. Must understand basic development concepts. Communicates with stakeholders to understand business needs with the ability to articulate those needs into requirements for the development team. Build, organize and maintain the backlog over the course of the project. Works with the Chief Architect and Stakeholders to prioritize features and user stories. Helps identify and track development blockers. Facilitates user acceptance testing. Performs other duties as needed.

Education and Experience: Bachelors Degree in Business Administration, Computer Science, Finance, Human Capital Management or related field required. Two years of experience in Information Systems using subject system or platform required; ServiceNow platform preferred. Experience may be considered in lieu of Degree.

Knowledge and Skills: Some understanding of technology structures (UML, Data Models, Networks, Database, etc.). Knowledge of Scrum or Lean processes. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Strong knowledge of project management software such as MS Project, Access, and other project management tools for task tracking and team collaboration efforts. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Ability to deal effectively with people and elicit support from other department areas, vendors, and customers. Excellent analytic, communication, and documentation skills. Able to organize technical work; demonstrate excellent planning, problem solving, analysis, documentation, presentation and organization skills; analyze and interpret data, processes and needs based on limited information; organize work and resources; define problems and solutions, prioritize work load; make recommendations; manage time effectively and plan and implement objectives effective. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: IIBA* Certification of Competency in Business Analysis (CCBA*) preferred.